Refund Policy

This policy applies to all consultancy and advisory services offered by eduGuardian, including:

• University selection and academic counselling
• Application preparation and submission support
• Document verification and processing
• Visa advisory and assistance services
• Pre-departure and onboarding support
• Communication and coordination with partner institutions
• Service packages and bundled consultancy offerings

eduGuardian operates on a professional service-based fee model. Refund eligibility is determined based on:

• Stage of service delivery
• Extent of work completed
• Third-party costs incurred
• Administrative and operational resources utilised

Where services have been partially or fully delivered, any eligible refund will be adjusted proportionately.

Where eligible, clients may receive up to 70% refund — a 30% administrative fee will be deducted. If any service work has commenced, refund eligibility will be recalculated based on services already rendered.

The following payments are strictly non-refundable under all circumstances:

• Registration or onboarding fees
• Completed consultancy service fees
• University application charges
• Visa processing and embassy-related fees
• Document verification and courier charges
• Third-party service provider fees
• Payment gateway or banking charges
• Express or priority service fees

• Government and embassy fees are non-refundable once submitted
• Consultancy fees are non-refundable once documentation processing begins
• Visa refusal does not automatically entitle the client to a refund
• Any refunds, if applicable, are limited strictly to unutilised consultancy services

• Refund eligibility is subject to work already completed
• eduGuardian reserves the right to deduct reasonable costs for services rendered
• All cancellation requests must be submitted in writing

Required information:

• Full name of client
• Payment reference details
• Service/package purchased
• Date of payment
• Reason for refund request
• Supporting documentation (if applicable)

• All refund requests are subject to internal assessment
• Service completion and usage will be verified
• eduGuardian reserves the right to approve or reject requests in accordance with this policy
• Final decisions will be communicated in writing

Approved refunds will be processed within 60 calendar days, subject to:

• Banking and financial institution processing timelines
• International transfer procedures (if applicable)
• Payment gateway processing schedules

Refunds will be issued to the original payment method wherever possible.

eduGuardian does not guarantee:

• University admission outcomes
• Visa approvals
• Scholarship awards
• Employment or immigration outcomes

Refunds shall not be issued based on dissatisfaction with outcomes where agreed services have been duly delivered.

• Clients are encouraged to contact eduGuardian for internal resolution
• The matter will be reviewed and clarified internally
• Unresolved disputes may be escalated under the jurisdiction of UAE courts
• Unauthorised chargebacks without prior communication may be treated as a breach of agreement

eduGuardian shall not be held liable for:

• Decisions made by universities, embassies, or immigration authorities
• Policy changes by external institutions or governments
• Delays caused by third-party organisations
• Errors or omissions in client-provided information

This Policy is governed by the laws of the United Arab Emirates. Any disputes arising shall fall under the exclusive jurisdiction of the competent courts of Sharjah, UAE.

eduGuardian reserves the right to update or amend this Refund Policy at any time to ensure compliance with:

• UAE regulatory requirements
• International education consultancy standards
• Partner university expectations
• Operational and procedural improvements